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Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Question 25
Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition. Recently Fast Burgers Ltd has offer... show full transcript
Worked Solution & Example Answer:Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Step 1
Describe the role of operations management for this business
Answer
Operations management at Fast Burgers Ltd encompasses the planning, organizing, and supervising of production, manufacturing, and service delivery. Its primary role is to ensure efficiency and effectiveness in the use of resources while meeting customer demands. This involves managing supply chains, maintaining quality control, and overseeing daily operations to enhance productivity.
By optimizing operational processes, Fast Burgers Ltd can reduce costs, improve service quality, and ultimately increase customer satisfaction, which is crucial in a competitive market.
Step 2
Demonstrate why corporate social responsibility should remain a key concern in the operation of this business
Answer
Corporate social responsibility (CSR) is essential for Fast Burgers Ltd to enhance its brand reputation and foster customer loyalty. By engaging in socially responsible activities, such as community involvement and ethical sourcing, the company can differentiate itself from competitors. Similarly, CSR initiatives can improve employee morale and attract top talent who seek employers with strong ethical values. Furthermore, transparent CSR efforts can mitigate risks and limit regulatory scrutiny, reinforcing Fast Burgers Ltd's commitment to sustainable practices.
Step 3
Recommend THREE human resource strategies that Fast Burgers Ltd could use to maintain its record as an excellent employer
Answer
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Employee Development Programs: Fast Burgers Ltd should implement ongoing training and development initiatives to enhance employees' skills and career progression opportunities. This investment in staff not only improves workforce capability but also increases employee satisfaction and retention rates.
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Flexible Work Arrangements: By offering flexible scheduling or remote work options for certain roles, Fast Burgers Ltd can create a better work-life balance for its employees. This flexibility can lead to increased job satisfaction and decreased turnover.
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Recognition and Reward Systems: Developing a structured program to recognize and reward outstanding employee performance can motivate staff and create a positive work environment. This approach helps reinforce commitment and enhances overall productivity by acknowledging individual contributions.