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A customer returns a recently purchased 5G mobile phone to the place of purchase as the phone was faulty - HSC - SSCE Business Studies - Question 13 - 2023 - Paper 1
Question 13
A customer returns a recently purchased 5G mobile phone to the place of purchase as the phone was faulty. Under consumer law, why must the business refund the custo... show full transcript
Worked Solution & Example Answer:A customer returns a recently purchased 5G mobile phone to the place of purchase as the phone was faulty - HSC - SSCE Business Studies - Question 13 - 2023 - Paper 1
Step 1
It is within the implied conditions of the contract.
Answer
Under consumer law, when a customer purchases a product, there is an implied condition that the goods must be fit for purpose, of satisfactory quality, and as described. In the case of a faulty product, the business is legally obligated to refund the customer in accordance with these implied terms. This ensures that consumers are protected and encourages businesses to uphold standards.