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A manager at a fast-food business wants to change the operations process in response to the influence of corporate social responsibility - HSC - SSCE Business Studies - Question 12 - 2021 - Paper 1
Question 12
A manager at a fast-food business wants to change the operations process in response to the influence of corporate social responsibility. Which action would achieve... show full transcript
Worked Solution & Example Answer:A manager at a fast-food business wants to change the operations process in response to the influence of corporate social responsibility - HSC - SSCE Business Studies - Question 12 - 2021 - Paper 1
Step 1
Which action would achieve this objective?
Answer
To address corporate social responsibility, the manager should focus on actions that directly impact the health and well-being of customers. Among the options provided:
- A. Providing cash donations to a local hospital: While charitable, this action does not directly influence the operations process of the fast-food business.
- B. Increasing the visibility of the cooking process: This may improve transparency, but it doesn't significantly alter the operations process in a meaningful way related to health.
- C. Offering a wider variety of healthy options on their menu: This option directly aligns with corporate social responsibility by promoting healthier eating choices, which is critical in the fast-food industry.
- D. Ensuring that injured workers receive access to compensation payments: While important for employee welfare, this does not directly relate to customers or operations.
Thus, the best action that achieves the objective of responding to corporate social responsibility is C. Offering a wider variety of healthy options on their menu.