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Freshfood Supermarket has acquired Crispco Supermarket - HSC - SSCE Business Studies - Question 6 - 2010 - Paper 1
Question 6
Freshfood Supermarket has acquired Crispco Supermarket. Freshfood has a policy that customers cannot sample fruit before buying. Staff members at Crispco are relucta... show full transcript
Worked Solution & Example Answer:Freshfood Supermarket has acquired Crispco Supermarket - HSC - SSCE Business Studies - Question 6 - 2010 - Paper 1
Step 1
There is cultural incompatibility between Freshfood and Crispco.
Answer
The reluctance to adopt the policy primarily stems from a cultural misalignment between Freshfood and Crispco. Freshfood’s approach, which restricts customer sampling, may conflict with Crispco's customer-centric practices that prioritize customer satisfaction. This difference in business philosophies can lead to discomfort among staff at Crispco, as they may feel that adopting such a policy could lead to an unhappy customer base, which is contrary to their established operational values.