Austin manages a successful confectionery business that has been free from industrial action - HSC - SSCE Business Studies - Question 17 - 2003 - Paper 1

Austin demonstrates a pluralist perspective on conflict. This viewpoint acknowledges that conflict is a natural and inevitable part of the workplace and emphasizes the importance of various stakeholders—specifically, unions and management—in addressing and resolving disagreements. By appreciating the proactive role of both unions and management in fostering cooperation and mitigating industrial action, Austin reflects a belief in the existence of multiple interests within an organization that can coexist and collaborate for mutual benefit.