The head office of Countrywide Bank has announced that one of its suburban branches will be closing. Angry local residents are protesting outside the bank. (a) Identify TWO stakeholders who might be affected by the protest. (b) Identify TWO skills of management that the branch manager would require in this situation. (c) Describe the informational role of the branch manager in addressing the concerns of a stakeholder in relation to the branch closure.

SSCE HSC Business Studies Key influences on human resource management: The head office of Countrywide B

The head office of Countrywide Bank has announced that one of its suburban branches will be closing - HSC - SSCE Business Studies - Question 21 - 2003 - Paper 1

Question 21

The head office of Countrywide Bank has announced that one of its suburban branches will be closing. Angry local residents are protesting outside the bank. (a) Iden... show full transcript

Worked Solution & Example Answer:The head office of Countrywide Bank has announced that one of its suburban branches will be closing - HSC - SSCE Business Studies - Question 21 - 2003 - Paper 1

Step 1

Identify TWO stakeholders who might be affected by the protest.

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Answer

Local Residents: They are directly affected by the closure as it impacts their access to banking services.
Bank Staff: Employees at the branch may face job uncertainty or concerns regarding their future employment.

Step 2

Identify TWO skills of management that the branch manager would require in this situation.

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Answer

People Skills: The branch manager must effectively communicate and empathize with all stakeholders involved, including angry residents and bank employees.
Problem-Solving Skills: The manager needs to quickly assess the situation and find ways to alleviate concerns while addressing the potential fallout from the branch closure.

Step 3

Describe the informational role of the branch manager in addressing the concerns of a stakeholder in relation to the branch closure.

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Answer

The branch manager plays a crucial informational role by providing stakeholders with timely and transparent information regarding the closure. This includes explaining the reasons behind the decision, the timeline for the closure, and any available alternative services. By ensuring that stakeholders have access to accurate information, the manager can help mitigate misunderstandings and reduce speculation, fostering a more cooperative environment.

The head office of Countrywide Bank has announced that one of its suburban branches will be closing - HSC - SSCE Business Studies - Question 21 - 2003 - Paper 1

Worked Solution & Example Answer:The head office of Countrywide Bank has announced that one of its suburban branches will be closing - HSC - SSCE Business Studies - Question 21 - 2003 - Paper 1

Identify TWO stakeholders who might be affected by the protest.

Identify TWO skills of management that the branch manager would require in this situation.

Describe the informational role of the branch manager in addressing the concerns of a stakeholder in relation to the branch closure.

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