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Freshfood Supermarket has acquired Crispco Supermarket - HSC - SSCE Business Studies - Question 6 - 2010 - Paper 1
Question 6
Freshfood Supermarket has acquired Crispco Supermarket. Freshfood has a policy that customers cannot sample fruit before buying. Staff members at Crispco are relucta... show full transcript
Worked Solution & Example Answer:Freshfood Supermarket has acquired Crispco Supermarket - HSC - SSCE Business Studies - Question 6 - 2010 - Paper 1
Step 1
There is cultural incompatibility between Freshfood and Crispco.
Answer
The reluctance of staff at Crispco to adopt Freshfood's policy stems from cultural differences between the two companies. Freshfood's policy may conflict with Crispco's customer service principles, which often prioritize customer satisfaction and engagement. This cultural mismatch creates hesitation in implementing policies that could negatively impact customer experience, highlighting the importance of alignment in organizational cultures after an acquisition.