SSCE HSC Business Studies Key influences on human resource management: Analyse both the causes of workp

Analyse both the causes of workplace disputes and the strategies used to resolve them. - HSC - SSCE Business Studies - Question 26 - 2014 - Paper 1

Question 26

Analyse both the causes of workplace disputes and the strategies used to resolve them.

Worked Solution & Example Answer:Analyse both the causes of workplace disputes and the strategies used to resolve them. - HSC - SSCE Business Studies - Question 26 - 2014 - Paper 1

Step 1

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Answer

Workplace disputes can arise from a variety of causes. Key factors include:

Poor Communication: Misunderstandings or lack of communication can lead to conflicts among employees or between management and staff.
Unclear Job Roles: When employees are unsure of their responsibilities, it may lead to disagreements or overlaps in duties, causing tension.
Discrimination: Any form of discrimination, whether related to race, gender, or other factors, can lead to significant disputes and a toxic work environment.
Unfair Treatment: Perceptions of favoritism or unfair treatment can cause discontent and disputes among employees.
Workplace Policies: Disputes may arise from unclear or overly restrictive workplace policies that are not properly communicated to employees.

Step 2

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Answer

To effectively resolve workplace disputes, several strategies can be employed:

Negotiation: Allowing the parties involved to discuss their differences and work towards a mutually acceptable solution.
Mediation: Involving a neutral third party to facilitate a conversation between disputing parties helps in identifying issues and possible resolutions.
Conflict Resolution Training: Providing employees with training on conflict resolution techniques can help prevent disputes from escalating in the future.
Formal Procedures: Establishing clear grievance procedures ensures that employees know how to report disputes and what to expect in terms of resolution.
Open Door Policy: Encouraging open communication between staff and management can help address issues before they escalate into disputes.