Photo AI
Ace Tyre Fitters Pty Ltd has a majority of employees who are union members - HSC - SSCE Business Studies - Question 22 - 2002 - Paper 1
Question 22
Ace Tyre Fitters Pty Ltd has a majority of employees who are union members. The management team is not satisfied with the work performance of a number of employees a... show full transcript
Worked Solution & Example Answer:Ace Tyre Fitters Pty Ltd has a majority of employees who are union members - HSC - SSCE Business Studies - Question 22 - 2002 - Paper 1
Step 1
Identify TWO stakeholders in the employment relations process.
Answer
-
Employees: As the main workforce of Ace Tyre Fitters Pty Ltd, employees are directly impacted by management decisions and have a vested interest in employment relations, including issues of performance and job security.
-
Trade Union Representatives: Given that a majority of the employees are union members, trade union representatives play a crucial role in representing the workers’ interests and negotiating terms of employment and grievances.
Step 2
Outline and recommend an appropriate grievance procedure that could be established and used by Ace Tyre Fitters Pty Ltd to help resolve the concerns of at least TWO stakeholders.
Answer
To address the concerns of both employees and trade union representatives, Ace Tyre Fitters Pty Ltd should establish a structured grievance procedure comprised of the following steps:
-
Informal Discussion: Employees should first discuss their grievances directly with their immediate supervisor. This encourages open communication and may resolve issues quickly and amicably.
-
Formal Written Grievance: If the issue is not resolved informally, the employee can submit a formal written grievance to HR. This should include details of the concern and any relevant evidence.
-
Investigation: HR will then investigate the grievance by gathering information from all parties involved, including the employee, the supervisor, and any witnesses.
-
Meeting: A meeting should be held with the employee, their supervisor, and an HR representative to discuss findings and possible resolutions.
-
Decision: After the meeting, HR should provide a written statement outlining the decision made and any action to be taken. This should be communicated to the employee and union representative.
-
Appeal: If the employee or the union representative is not satisfied with the decision, they should have the right to appeal to a higher level of management or an external party.
By implementing this grievance procedure, Ace Tyre Fitters Pty Ltd will foster a more open and supportive work environment while effectively managing stakeholder concerns.