To resolve a dispute in the workplace, the union delegate met with management - HSC - SSCE Business Studies - Question 8 - 2006 - Paper 1

The scenario describes a situation where the union delegate and management met to reach a compromise and formal agreement. This aligns closely with the definition of Negotiation, where parties communicate directly to resolve their issues and come to a mutually acceptable solution. In this context, 'negotiation' is the key process being described, as it directly involves reaching a compromise through discussion and collaboration.