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Bailey manages a guitar store that operates from 9 am to 5 pm, Monday to Friday - HSC - SSCE Business Studies - Question 24 - 2010 - Paper 1
Question 24
Bailey manages a guitar store that operates from 9 am to 5 pm, Monday to Friday. The staff provide excellent customer service. Bailey would like to trial opening th... show full transcript
Worked Solution & Example Answer:Bailey manages a guitar store that operates from 9 am to 5 pm, Monday to Friday - HSC - SSCE Business Studies - Question 24 - 2010 - Paper 1
Step 1
Describe TWO key influences on employment relations that might have led Bailey to consider the change to operating hours.
Answer
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Staff Preferences: Employees may prefer more flexible working hours to accommodate personal needs and work-life balance. By surveying staff, Bailey could identify their preferences, which, if aligned with extended hours, would promote job satisfaction and employee retention.
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Customer Demand: There could be an increasing demand for shopping hours that cater to customers who are unable to shop during standard hours. If competitors are offering extended hours, it may incentivize Bailey to adapt to market trends to meet customer expectations and drive sales.
Step 2
Evaluate TWO types of employment contract that would allow for the change to operating hours.
Answer
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Part-Time Contracts: This type of contract enables Bailey to hire staff who can cover specific hours according to the store's new operating schedule. By employing part-time staff, Bailey can adjust shifts to include busier times without significantly increasing costs, allowing employees to manage their work and personal commitments effectively.
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Zero-Hours Contracts: These contracts provide flexibility as staff can be called in when needed without guaranteed hours. While this gives Bailey the adaptability to meet changing customer demands without committing to full-time wages, it can lead to uncertainty for employees regarding income stability. Thus, careful consideration is needed to maintain morale and team cohesion.