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Patrick is the manager of a call centre - HSC - SSCE Business Studies - Question 21 - 2005 - Paper 1
Question 21
Patrick is the manager of a call centre. He noticed that his younger staff members were regularly late to work on Friday mornings. As a result, Patrick introduced fl... show full transcript
Worked Solution & Example Answer:Patrick is the manager of a call centre - HSC - SSCE Business Studies - Question 21 - 2005 - Paper 1
Step 1
Identify a management role Patrick may have performed in making this change.
Answer
Patrick likely performed the role of a 'decisional manager' in making this change. This role involves making strategic choices in response to observed issues within the team. By introducing flexible starting times, he aimed to address the lateness of younger staff members effectively.
Step 2
Describe ONE management skill Patrick needed to deal with the situation.
Answer
One essential management skill that Patrick needed is 'problem-solving.' This skill allows him to analyze the underlying reasons for his staff's lateness and propose a viable solution, such as flexible starting times, which accommodates their needs while still ensuring operational efficiency.
Step 3
Describe ONE possible impact on the business that Patrick may have considered in effectively managing this change.
Answer
One possible impact Patrick may have considered is the improvement in employee morale and productivity. By allowing flexible hours, staff members might experience increased job satisfaction, leading to lower turnover rates and potentially higher levels of engagement and performance.