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Sunshine Fruit Juices employs 100 people in its Queensland factory and supplies juice to large supermarket chains in Asia and North America - HSC - SSCE Business Studies - Question 25 - 2012 - Paper 1
Question 25
Sunshine Fruit Juices employs 100 people in its Queensland factory and supplies juice to large supermarket chains in Asia and North America. Customers have recently ... show full transcript
Worked Solution & Example Answer:Sunshine Fruit Juices employs 100 people in its Queensland factory and supplies juice to large supermarket chains in Asia and North America - HSC - SSCE Business Studies - Question 25 - 2012 - Paper 1
Step 1
Recommend strategies for human resources
Answer
To enhance business performance at Sunshine Fruit Juices, several human resource strategies can be employed:
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Employee Training and Development: Implement a comprehensive training program aimed at improving staff knowledge on product handling and safety procedures. This can reduce workplace accidents and ensure product quality, which addresses customer complaints about damaged goods.
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Employee Engagement Programs: Establish regular feedback mechanisms to involve employees in decision-making processes. This can improve morale and reduce disputes, as employees feel valued and heard.
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Conflict Resolution Training: Train management in conflict resolution strategies to handle employee disputes effectively and prevent escalation.
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Incentive Programs: Develop incentive schemes for employees who meet or exceed performance benchmarks. This can motivate staff and enhance productivity.
By focusing on human resources, the firm can create a more engaged workforce, leading to better operational outcomes and reduced conflicts.
Step 2
Recommend strategies for operations
Answer
Improving operational processes will help Sunshine Fruit Juices address the issues outlined and enhance business performance:
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Quality Control Systems: Implement rigorous quality control measures throughout the production cycle to ensure that bottling processes are precise and that the products meet customer expectations, reducing claims of damaged goods.
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Supply Chain Optimization: Streamline the supply chain to ensure that raw materials are of the highest quality, and that all operations are running efficiently to minimize waste and delays.
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Safety Protocols: Introduce stringent safety protocols and regular safety audits to prevent workplace accidents. Safety training should be mandatory for all employees to promote a culture of safety.
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Performance Monitoring: Utilize technology to monitor operational performance in real-time, allowing for quick adjustments and improvements when issues arise. This can include better tracking of incidents and prompt responses to address them.
These operational strategies, combined with effective human resource management, will help Sunshine Fruit Juices improve its overall business performance.