Photo AI
Using ONE change model, explain how change can be managed effectively in business - HSC - SSCE Business Studies - Question 21 - 2011 - Paper 1
Question 21
Using ONE change model, explain how change can be managed effectively in business. Using an example, explain how a manager can reconcile a conflict that has arisen ... show full transcript
Worked Solution & Example Answer:Using ONE change model, explain how change can be managed effectively in business - HSC - SSCE Business Studies - Question 21 - 2011 - Paper 1
Step 1
Using ONE change model, explain how change can be managed effectively in business.
Answer
To manage change effectively in business, one widely recognized model is Kurt Lewin's Change Management Model. This model consists of three primary stages:
-
Unfreeze: This initial stage involves preparing the organization for change by recognizing the need for it. This includes communicating the reasons behind the change to all stakeholders to create awareness and reduce resistance.
-
Change: In this stage, the actual transition takes place. Employees begin to learn new behaviors, processes, and ways of thinking. It's crucial that support is provided through training and resources to ensure a smooth transition. Participation and feedback from employees can enhance the implementation process.
-
Refreeze: The final stage aims to solidify the new changes into the organization’s culture. This is accomplished by establishing stability after the changes have been made. Reinforcement through rewards, recognition, and continued support can help solidify these changes, ensuring that the new ways of working are adopted long-term.
Step 2
Using an example, explain how a manager can reconcile a conflict that has arisen between two stakeholders as a result of change.
Answer
A manager can reconcile a conflict between two stakeholders, for example, the marketing department and the production department, that arose due to a change in product design.
To address the conflict, the manager can follow these steps:
-
Identify the Root of the Conflict: Engage with both parties separately to understand their concerns. The marketing team may feel that the new design disrupts their campaign strategies, while the production team might worry about feasibility and costs.
-
Facilitate a Joint Meeting: Organize a meeting with both stakeholders. Create a safe and open environment where each party can express their views. Encourage active listening and avoid interruptions.
-
Explore Solutions Together: Encourage both sides to collaboratively explore potential solutions. For instance, they might discuss adjusting the marketing timeline to accommodate the production schedule or brainstorm alternative designs that meet both teams' needs.
-
Reach an Agreement: Aim to find a compromise that satisfies both parties. Ensure that the agreed-upon changes are documented and implemented effectively so that both departments are aligned moving forward.