Photo AI
Ace Tyre Fitters Pty Ltd has a majority of employees who are union members - HSC - SSCE Business Studies - Question 22 - 2002 - Paper 1
Question 22
Ace Tyre Fitters Pty Ltd has a majority of employees who are union members. The management team is not satisfied with the work performance of a number of employees a... show full transcript
Worked Solution & Example Answer:Ace Tyre Fitters Pty Ltd has a majority of employees who are union members - HSC - SSCE Business Studies - Question 22 - 2002 - Paper 1
Step 1
Identify TWO stakeholders in the employment relations process.
Answer
-
Employees: The workers themselves are crucial stakeholders as their performance and job security are directly impacted by management decisions.
-
Trade Union: The union represents the collective interests of the workers and plays a vital role in advocating for employee rights and fair treatment.
Step 2
Outline and recommend an appropriate grievance procedure that could be established and used by Ace Tyre Fitters Pty Ltd to help resolve the concerns of at least TWO stakeholders.
Answer
To address grievances effectively, Ace Tyre Fitters Pty Ltd should implement a clear grievance procedure. This could include the following steps:
-
Initial Reporting: Employees should be encouraged to report their grievances to their direct supervisor or team leader. This initial step allows for informal resolution and encourages open communication.
-
Formal Submission: If the issue is not resolved at the initial stage, employees can submit a formal grievance in writing to human resources. This documentation should include details of the grievance, relevant facts, and any previous discussions that have occurred.
-
Investigation: The HR department should conduct a thorough investigation of the grievance, interviewing the employee and relevant witnesses. This ensures that all sides of the story are considered.
-
Response: Once the investigation is complete, HR should provide a timely response to the employee detailing the outcome of the investigation and any proposed actions or resolutions.
-
Follow-Up: After resolution, HR should follow up with the employee to ensure satisfaction with the outcome and assess if any further issues have arisen.
Reasoning: An appropriate grievance procedure not only supports employee satisfaction but also addresses the concerns of the trade union by ensuring fair treatment and due process.