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Analyse the roles of managers and the skills they need to meet their responsibilities to the stakeholders involved in the employment relations process. - HSC - SSCE Business Studies - Question 28 - 2008 - Paper 1
Question 28
Analyse the roles of managers and the skills they need to meet their responsibilities to the stakeholders involved in the employment relations process.
Worked Solution & Example Answer:Analyse the roles of managers and the skills they need to meet their responsibilities to the stakeholders involved in the employment relations process. - HSC - SSCE Business Studies - Question 28 - 2008 - Paper 1
Step 1
Roles of Managers
Answer
Managers play a crucial role in employment relations by serving as connectors between different stakeholders such as employees, customers, and the organization itself. They are responsible for planning, organizing, leading, and controlling various functions within the organization, ensuring that employee relations are nurtured in a manner that promotes a positive workplace culture.
Their roles can be broken down into several key categories:
- Communicator: Managers must effectively communicate with stakeholders to understand their needs and facilitate engagement.
- Negotiator: They negotiate terms and conditions of employment to reach agreements that benefit both the organization and its employees.
- Leader: Managers inspire and motivate their teams, helping employees to understand organizational goals and promote collaboration.
- Decision-Maker: They are tasked with making strategic decisions that affect employment relations, such as addressing conflicts or implementing new policies.
Step 2
Skills Needed by Managers
Answer
To fulfill their responsibilities effectively, managers must possess a range of skills:
- Interpersonal Skills: The ability to relate to and build relationships with employees and other stakeholders is essential for a manager.
- Conflict Resolution Skills: Managers should be adept at addressing and resolving conflicts, with the aim of maintaining harmony and a productive work environment.
- Analytical Skills: They must analyze data related to employment relations, interpret trends, and make informed decisions based on this analysis.
- Strategic Thinking: Managers need to develop strategies that align with the organization's objectives while considering the needs of various stakeholders.
- Adaptability: The capacity to adapt to changing circumstances and manage change effectively is crucial in today's dynamic work environments.