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The annual staff survey at a large retail store has revealed that employees are unmotivated and management does not listen to their suggestions and is unwilling to change - HSC - SSCE Business Studies - Question 22 - 2018 - Paper 1
Question 22
The annual staff survey at a large retail store has revealed that employees are unmotivated and management does not listen to their suggestions and is unwilling to c... show full transcript
Worked Solution & Example Answer:The annual staff survey at a large retail store has revealed that employees are unmotivated and management does not listen to their suggestions and is unwilling to change - HSC - SSCE Business Studies - Question 22 - 2018 - Paper 1
Step 1
Outline the strategic role of human resources in this business.
Answer
The strategic role of human resources (HR) in a business encompasses several key functions, including recruitment, employee development, performance management, and fostering a positive workplace culture.
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Recruitment and Selection: HR is tasked with attracting and hiring talent that aligns with the company's values and objectives. This involves developing job descriptions, sourcing candidates, and conducting interviews to ensure the best fit for the organization.
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Employee Development: HR plays a crucial role in the continuous development of employees through training programs, mentoring, and career progression opportunities. This investment in employee growth directly impacts motivation and retention.
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Performance Management: HR establishes performance standards and appraisal systems to evaluate employee performance. By providing feedback and recognition, HR promotes a culture of accountability and continuous improvement.
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Promoting a Positive Culture: HR is responsible for cultivating an inclusive and supportive work environment. Initiatives such as employee engagement surveys and wellness programs are essential to maintain high morale and job satisfaction.
Step 2
Demonstrate how the leadership style of this business has affected employee performance.
Answer
The leadership style within this retail business can significantly influence employee performance in various ways.
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Autocratic Leadership: If the management employs an autocratic leadership style, where decisions are made unilaterally with little input from employees, it can lead to feelings of disenfranchisement among staff. Employees may feel undervalued, which can result in decreased motivation and productivity. In this case, the lack of involvement in decision-making processes has been linked to the recent survey findings of demotivation and the desire for change among employees.
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Transformational Leadership: Conversely, a transformational leadership style that encourages collaboration, open communication, and innovation can enhance employee performance. When leaders actively listen to employees and incorporate their suggestions, it fosters a sense of ownership and commitment to the company's goals. This alignment in values and objectives often leads to higher engagement levels and better overall performance.
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Impact of Leadership Training: Implementing leadership training can also play a role in shifting leadership styles from autocratic to more participative methods. The introduction of consultants to manage change presents an opportunity for current leaders to develop skills that promote a positive interaction with their teams, thereby improving employee morale and performance.