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As part of her work, a manager selects an appropriate strategy to resolve conflict between workers and management - HSC - SSCE Business Studies - Question 1 - 2004 - Paper 1
Question 1
As part of her work, a manager selects an appropriate strategy to resolve conflict between workers and management. Which management role is being exercised when sel... show full transcript
Worked Solution & Example Answer:As part of her work, a manager selects an appropriate strategy to resolve conflict between workers and management - HSC - SSCE Business Studies - Question 1 - 2004 - Paper 1
Step 1
Which management role is being exercised when selecting this strategy?
Answer
In selecting an appropriate strategy to resolve conflict between workers and management, the manager is primarily exercising the 'Decision-making' role. This role involves evaluating situations, analyzing the needs of employees and management, and choosing a course of action that helps in conflict resolution.
By assessing the ongoing issues and determining a suitable strategy, the manager utilizes decision-making skills to facilitate a solution that benefits both parties involved. This approach not only resolves the immediate conflict but also contributes to better team dynamics and overall organizational effectiveness.