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Patrick is the manager of a call centre - HSC - SSCE Business Studies - Question 21 - 2005 - Paper 1
Question 21
Patrick is the manager of a call centre. He noticed that his younger staff members were regularly late to work on Friday mornings. As a result, Patrick introduced fl... show full transcript
Worked Solution & Example Answer:Patrick is the manager of a call centre - HSC - SSCE Business Studies - Question 21 - 2005 - Paper 1
Step 1
Identify a management role Patrick may have performed in making this change.
Answer
One management role that Patrick may have performed is the decisional role. In this role, Patrick had to make decisions regarding the introduction of flexible starting times to accommodate his staff's needs.
Step 2
Describe ONE management skill Patrick needed to deal with the situation.
Answer
One crucial management skill Patrick needed is problem-solving. He was required to analyze the issue of younger staff members being late and determine an effective solution that would resolve the lateness while maintaining productivity.
Step 3
Describe ONE possible impact on the business that Patrick may have considered in effectively managing this change.
Answer
One possible impact Patrick may have considered is the potential increase in employee satisfaction. By allowing flexible starting times, it could lead to improved morale among staff, which in turn might enhance their productivity and loyalty to the company.