Photo AI
Analyse both the causes of workplace disputes and the strategies used to resolve them. - HSC - SSCE Business Studies - Question 26 - 2014 - Paper 1
Question 26
Analyse both the causes of workplace disputes and the strategies used to resolve them.
Worked Solution & Example Answer:Analyse both the causes of workplace disputes and the strategies used to resolve them. - HSC - SSCE Business Studies - Question 26 - 2014 - Paper 1
Step 1
Causes of workplace disputes
Answer
Workplace disputes can arise from multiple factors, including but not limited to:
-
Miscommunication: Poor communication can lead to misunderstandings, which may escalate tensions between employees.
-
Unfair treatment: Perceptions of favoritism or lack of equity can create resentment among staff.
-
Workload issues: Excessive workload or unmet expectations can lead to stress and disputes about job responsibilities.
-
Differences in values or work styles: Diverse work styles or conflicting personal values can create friction, especially in team environments.
Step 2
Strategies to resolve workplace disputes
Answer
Resolving workplace disputes effectively can involve several strategies:
-
Open communication: Encourage open dialogue between conflicting parties to share their perspectives.
-
Mediation: Utilize a neutral third party to facilitate discussions and negotiate a resolution that satisfies both sides.
-
Formal procedures: Implement structured grievance procedures that employees can follow to voice their concerns formally.
-
Training and development: Provide training on conflict resolution and interpersonal skills to reduce future disputes.