Photo AI
In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff - HSC - SSCE Business Studies - Question 22 - 2009 - Paper 1
Question 22
In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff. The manager expects some st... show full transcript
Worked Solution & Example Answer:In response to an economic downturn a manager plans to implement a new work roster that will reduce the number of hours offered to staff - HSC - SSCE Business Studies - Question 22 - 2009 - Paper 1
Step 1
Identify TWO skills that the manager would need to minimise staff dissatisfaction when implementing the new roster.
Answer
-
Communication Skills: Effective communication is essential for explaining the reasons behind the new roster and addressing any concerns from the staff. The manager should be able to convey information clearly and listen to feedback.
-
Empathy: The ability to understand and share the feelings of employees will help in recognizing their concerns and providing appropriate support. This skill fosters a positive relationship between the manager and staff, making the transition smoother.
Step 2
Explain how a potential conflict of interest over the new roster could be reconciled.
Answer
To reconcile a potential conflict of interest regarding the new roster, the manager should engage in an open dialogue with staff members to understand their concerns and viewpoints. By fostering a collaborative environment, the manager can identify compromises that might align staff preferences with organizational goals.
Additionally, establishing a transparent decision-making process will help clarify how roster changes are made and ensure fairness. This can include involving staff in the planning of the new roster, allowing for input and suggestions, which can ultimately lead to a more harmonious workplace.
Furthermore, implementing a periodic review of the roster's impact on staff satisfaction will provide ongoing opportunities for adjustment and support, ensuring that conflicts can be managed proactively.