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Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Question 25
Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition. Recently Fast Burgers Ltd has offer... show full transcript
Worked Solution & Example Answer:Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Step 1
describe the role of operations management for this business
Answer
Operations management plays a critical role in ensuring that Fast Burgers Ltd efficiently produces food and services to meet customer demand. This includes overseeing daily activities, managing supply chains, quality control, and ensuring that operational processes are streamlined for maximum efficiency.
Key responsibilities of operations management include:
- Process Optimization: Improving workflows to minimize waste and reduce costs, ensuring that every operational step contributes to delivering high-quality products effectively.
- Resource Management: Allocating both human and material resources efficiently to enhance productivity and service delivery.
- Quality Assurance: Implementing measures to maintain food safety standards and high-quality service, which can lead to increased customer satisfaction and loyalty.
Step 2
demonstrate why corporate social responsibility should remain a key concern in the operation of this business
Answer
Corporate social responsibility (CSR) is essential for Fast Burgers Ltd for several reasons:
- Brand Image and Reputation: Engaging in responsible business practices fosters a positive image among customers and the community, thus enhancing brand loyalty.
- Competitive Advantage: As more businesses adopt CSR initiatives, Fast Burgers Ltd must remain proactive to maintain its position as an employer of choice and appeal to socially conscious consumers.
- Employee Satisfaction: CSR initiatives contribute to higher employee morale and engagement, as workers feel proud to be part of an organization that actively contributes to societal well-being.
Step 3
recommend THREE human resource strategies that Fast Burgers Ltd could use to maintain its record as an excellent employer
Answer
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Enhanced Employee Benefits: Fast Burgers Ltd should consider offering additional benefits such as flexible working hours, wellness programs, and opportunities for professional development. These initiatives can significantly boost employee satisfaction and retention.
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Employee Recognition Programs: Implementing programs to recognize outstanding employee contributions can enhance motivation and promote a positive workplace culture. For example, monthly awards or public acknowledgment on social media can foster pride among staff.
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Community Engagement Initiatives: Encouraging employees to participate in community service projects or volunteering can strengthen their connection to the company. Providing paid time off for such activities further reinforces Fast Burgers Ltd's commitment to social responsibility.