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Ace Tyre Fitters Pty Ltd has a majority of employees who are union members - HSC - SSCE Business Studies - Question 22 - 2002 - Paper 1
Question 22
Ace Tyre Fitters Pty Ltd has a majority of employees who are union members. The management team is not satisfied with the work performance of a number of employees a... show full transcript
Worked Solution & Example Answer:Ace Tyre Fitters Pty Ltd has a majority of employees who are union members - HSC - SSCE Business Studies - Question 22 - 2002 - Paper 1
Step 1
Identify TWO stakeholders in the employment relations process.
Answer
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Employees: As the primary stakeholders, employees are directly affected by management’s actions and decisions regarding performance and potential dismissals.
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Trade Unions: Representing the majority of employees, trade unions advocate for workers’ rights and would be involved in any discussions regarding grievances or dismissals.
Step 2
Outline and recommend an appropriate grievance procedure that could be established and used by Ace Tyre Fitters Pty Ltd to help resolve the concerns of at least TWO stakeholders.
Answer
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Step 1: Informal Resolution: Employees should first address their grievances directly with their supervisor. This step encourages open communication and may resolve issues without formal procedures.
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Step 2: Written Complaint: If unresolved, employees should submit a written complaint to HR, detailing the issue and any relevant supporting evidence. This formalizes the grievance.
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Step 3: Investigation: HR should conduct a thorough investigation, including interviews with the employee and others involved, and review documentation.
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Step 4: Resolution and Response: After the investigation, HR communicates with the employee and affected parties (e.g., the trade union). Appropriate actions should be proposed based on findings, which may include mediation or further corrective actions.
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Step 5: Appeal Process: If the employee is not satisfied with HR’s resolution, an appeal may be made to a higher management level or an independent panel, ensuring due process is followed.