Austin manages a successful confectionery business that has been free from industrial action - HSC - SSCE Business Studies - Question 17 - 2003 - Paper 1

Austin's emphasis on the active role of both unions and management in resolving conflicts suggests a cooperative approach to workplace relations. This perspective aligns with the 'Pluralist' viewpoint, which recognizes that various stakeholders (such as unions and management) have differing interests that can lead to conflict but can also work together for mutual benefit. Unlike the Unitary perspective, which sees management and workers as having a shared interest, the Pluralist approach acknowledges the legitimacy of the unions and their role in the negotiation process. Therefore, the correct answer is (B) Pluralist.