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Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Question 25
Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition. Recently Fast Burgers Ltd has offer... show full transcript
Worked Solution & Example Answer:Fast Burgers Ltd is a large fast food business that has been operating for 15 years in a market with high levels of competition - HSC - SSCE Business Studies - Question 25 - 2018 - Paper 1
Step 1
describe the role of operations management for this business
Answer
Operations management in Fast Burgers Ltd refers to the administration of the business practices aimed at ensuring maximum efficiency within the organization. This includes overseeing the production process, managing quality control, and optimizing supply chain logistics. Effective operations management ensures that the business meets customer demands promptly while minimizing costs. Operations management also plays a crucial role in maintaining the quality of service and product offered, which is vital in the competitive fast food industry.
Step 2
demonstrate why corporate social responsibility should remain a key concern in the operation of this business
Answer
Corporate social responsibility (CSR) is increasingly necessary for modern businesses, particularly in the fast food sector. Customers are more likely to patronize businesses that demonstrate ethical practices and a commitment to societal well-being. By prioritizing CSR, Fast Burgers Ltd can enhance its public image, build customer loyalty, and differentiate itself from competitors. Additionally, engaging in socially responsible activities may attract a talent pool that values ethical workplaces, thus improving employee morale and retention, which is critical in a high-turnover industry.
Step 3
recommend THREE human resource strategies that Fast Burgers Ltd could use to maintain its record as an excellent employer
Answer
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Employee Development Programs: Implement training and development programs aimed at enhancing employee skills and career progression. This not only boosts staff competency but also increases job satisfaction and loyalty.
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Work-Life Balance Initiatives: Continue providing flexible working options and additional leave, as demonstrated by the recent initiative for charity work participation. Such measures can improve employee morale and overall job satisfaction.
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Recognition and Reward Systems: Establish a robust recognition program that acknowledges employee contributions and achievements. This can include employee of the month awards, bonuses, or public acknowledgments, fostering a positive work environment.