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The annual staff survey at a large retail store has revealed that employees are unmotivated and management does not listen to their suggestions and is unwilling to change - HSC - SSCE Business Studies - Question 22 - 2018 - Paper 1
Question 22
The annual staff survey at a large retail store has revealed that employees are unmotivated and management does not listen to their suggestions and is unwilling to c... show full transcript
Worked Solution & Example Answer:The annual staff survey at a large retail store has revealed that employees are unmotivated and management does not listen to their suggestions and is unwilling to change - HSC - SSCE Business Studies - Question 22 - 2018 - Paper 1
Step 1
Outline the strategic role of human resources in this business.
Answer
The strategic role of human resources (HR) in this business includes:
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Attracting and Retaining Talent: HR is responsible for developing strategies to attract skilled employees who align with the company's values and goals. This includes recruitment campaigns and retention strategies that address employee needs and concerns.
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Employee Development: HR plays a critical role in providing training and development opportunities to employees, which can enhance their skills and improve overall performance. By facilitating ongoing education and career growth, HR helps ensure that employees feel valued and engaged.
Step 2
Demonstrate how the leadership style of this business has affected employee performance.
Answer
The leadership style within this business has significant implications on employee performance:
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Autocratic Leadership: If management adopts an autocratic style, failing to consider employee input, it can lead to feelings of unmotivation and disengagement among staff. Employees may feel undervalued and may not perform to their best abilities since their suggestions and concerns go unheard.
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Transformational Leadership: Alternatively, a transformational leadership approach that encourages participation and feedback can positively affect employee performance. This style fosters motivation and morale, leading to higher levels of productivity and innovation within the workforce.
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Example: For instance, if the management had implemented regular feedback sessions, employees would likely feel more involved and valued, resulting in improved performance.