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Analyse both the causes of workplace disputes and the strategies used to resolve them. - HSC - SSCE Business Studies - Question 26 - 2014 - Paper 1
Question 26
Analyse both the causes of workplace disputes and the strategies used to resolve them.
Worked Solution & Example Answer:Analyse both the causes of workplace disputes and the strategies used to resolve them. - HSC - SSCE Business Studies - Question 26 - 2014 - Paper 1
Step 1
Causes of Workplace Disputes
Answer
Workplace disputes can arise from various factors, including but not limited to:
- Miscommunication: Inadequate communication can lead to misunderstandings, which may escalate into disputes.
- Role Conflict: Ambiguity in job roles and responsibilities may create tension between employees.
- Working Conditions: Poor working environments or excessive workloads can lead to dissatisfaction and disputes among staff.
- Discrimination: Issues related to discrimination based on race, gender, or other factors can provoke conflict.
- Differences in Values: Employees come from diverse backgrounds, and differing personal values can lead to clashes in the workplace.
Step 2
Strategies to Resolve Workplace Disputes
Answer
To address workplace disputes effectively, organizations may utilize various strategies:
- Negotiation: Engaging in direct discussions between the parties involved to reach a mutual agreement.
- Mediation: Involving an impartial third party to facilitate a resolution between conflicting parties.
- Grievance Procedures: Establishing formal processes for employees to report complaints and seek resolution.
- Training Programs: Implementing workshops and training sessions to enhance communication and conflict resolution skills among employees.
- Involvement of Courts and Tribunals: As a last resort, disputes can be taken to legal institutions if other methods fail.