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A building company has been contracted to build a new home for a customer - HSC - SSCE Business Studies - Question 21 - 2021 - Paper 1
Question 21
A building company has been contracted to build a new home for a customer. The contract requires the home to be completed within six months and within budget. (a) O... show full transcript
Worked Solution & Example Answer:A building company has been contracted to build a new home for a customer - HSC - SSCE Business Studies - Question 21 - 2021 - Paper 1
Step 1
Outline how this customer can be considered an input in the construction of the new home.
Answer
Customers play a vital role as transformed resources within the operations process. By providing specific information regarding their preferences for materials, colors, and dimensions of the new home, customers essentially contribute valuable input that shapes the construction process.
For instance, when customers communicate their choices about the materials to be used—such as wood, brick, or tile—they directly affect the plans, budgeting, and timelines set by the construction company. Additionally, input from customers regarding aesthetic preferences, like paint colors or design styles, not only influences the construction but also impacts customer satisfaction and the overall quality of the finished product.