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Explain the importance of leadership in change management - VCE - SSCE Business Management - Question 2 - 2018 - Paper 1
Question 2
Explain the importance of leadership in change management. In your response, refer to a contemporary business case study. Describe the key elements of Ocean Skate H... show full transcript
Worked Solution & Example Answer:Explain the importance of leadership in change management - VCE - SSCE Business Management - Question 2 - 2018 - Paper 1
Step 1
Explain the importance of leadership in change management.
Answer
Leadership plays a vital role in facilitating change management within organizations. Effective leaders are not merely decision-makers; they are visionaries who guide teams towards achieving transformational goals. For instance, in the case of Telstra under CEO Andrew Penn, leadership was pivotal.
Andrew Penn’s initiative, "Telstra 2022," was a transformative strategy intended to redefine the organization. He communicated a clear vision to all employees, fostering an environment where they could contribute ideas and feel involved in the change process. This approach not only helped to mitigate resistance but also empowered employees, thus enhancing their morale and productivity.
Additionally, effective leadership involves empathy and interpersonal skills. During changes, leaders must understand the emotional toll such transitions can take on their teams. By providing support and communicating transparently, leaders build trust, reduce uncertainty, and ensure that turnover is kept at a minimum.
In conclusion, strong leadership is crucial in change management as it inspires and mobilizes an organization towards achieving its strategic objectives while managing the human element of change.
Step 2
Describe the key elements of Ocean Skate Hub’s operations system.
Answer
Ocean Skate Hub operates with essential elements that are integral to its operational success. These elements consist of inputs, processes, and outputs.
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Inputs: This includes resources such as materials, labor, and technology necessary for the business. For Ocean Skate Hub, inputs may include skateboards, safety gear, and facilities for hosting skating activities.
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Processes: These are the methods and procedures that transform inputs into outputs. At Ocean Skate Hub, processes might involve the maintenance of equipment, scheduling of events, and training for staff and skaters to ensure safety and enhance user experience.
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Outputs: These are the final products or services delivered to customers. In the context of Ocean Skate Hub, outputs would encompass the skating activities provided, merchandise sold, and the overall experiences offered to customers during their visits.
In summary, understanding these key components allows Ocean Skate Hub to effectively manage operations and respond to customer demands while maintaining high standards.