Photo AI
Alex is the manager of a large gaming store - VCE - SSCE Business Management - Question 5 - 2021 - Paper 1
Question 5
Alex is the manager of a large gaming store. The business sells games for gaming consoles. Alex has recently been informed that the store has been sold to a multina... show full transcript
Worked Solution & Example Answer:Alex is the manager of a large gaming store - VCE - SSCE Business Management - Question 5 - 2021 - Paper 1
Step 1
Identify one stakeholder group that might resist these changes at the gaming store.
Answer
One stakeholder group that might resist the changes is the employees. They may feel anxious and insecure about job retention since their roles are at risk. The announcement of the sale and potential retrenchments can create unrest and a fear of job loss.
Step 2
Describe one low-risk strategy that could be used to overcome resistance to the changes from this stakeholder group.
Answer
A low-risk strategy to overcome resistance could involve effective communication. Alex could hold meetings to openly discuss the changes and reassure employees about their importance to the store’s future. This could include outlining the reasons for the changes and the support available to those affected by the retrenchments, such as retraining programs or job placement assistance.
Step 3
Explain how increased investment in technology might be used to respond to the data that is shown in the case study.
Answer
Increased investment in technology could help streamline operations and enhance the customer experience in the gaming store. By adopting new technologies, the store can improve inventory management systems, leading to better stock management and potentially reducing costs over time. This change can also support the staff by automating routine tasks, allowing them to focus on customer service.
Step 4
Explain how change in management skills might be used to respond to the data that is shown in the case study.
Answer
Changing management skills can be a crucial strategy. Training programs can help managers learn to motivate their teams effectively, foster a positive work environment, and navigate through the transition smoothly. By enhancing managerial skills in delegation, training, and communication, Alex can prepare the staff to adapt to the changes, thus minimizing resistance and ensuring a more motivated workforce.