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Golden Steel Ltd has experienced a large increase in the number of industrial accidents over the past year - VCE - SSCE Business Management - Question 2 - 2006 - Paper 1
Question 2
Golden Steel Ltd has experienced a large increase in the number of industrial accidents over the past year. This has resulted in long-term absences from the workplac... show full transcript
Worked Solution & Example Answer:Golden Steel Ltd has experienced a large increase in the number of industrial accidents over the past year - VCE - SSCE Business Management - Question 2 - 2006 - Paper 1
Step 1
Identify and explain two key management roles Judy Wang could use to assist in implementing the new policy.
Answer
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Facilitator of Training Programs: Judy Wang can organize and oversee training sessions to ensure that all employees are familiar with the new policy on Handling and Maintenance of Dangerous Materials. This will reinforce safety procedures and reduce the risk of accidents.
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Change Manager: Wang can take on the role of change manager by guiding staff through the transition to the new policy. This includes addressing any concerns, providing support, and ensuring that feedback from employees regarding the policy is taken into account.
Step 2
Outline two operations management strategies Jim Smart can use to improve operations.
Answer
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Functional Layout Design: Jim Smart could introduce a facility layout aimed at grouping related operations. This strategy enhances efficiency by reducing travel times between tasks and improving workflow.
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Adoption of Technology: Implementing technology such as robotics or automated systems can streamline the handling of dangerous materials, minimizing manual errors and reducing the number of accidents.
Step 3
Discuss the relationship between a quality strategy and business competitiveness.
Answer
A robust quality strategy enables a business to meet customer expectations consistently, which is essential for maintaining a competitive edge. Businesses that focus on quality are better positioned to attract and retain customers, thereby enhancing their market share. Moreover, high quality can lead to reduced costs through fewer defects and returns, allowing firms to offer competitive pricing.
Step 4
Explain the elements of an operations management system. Use an example from an organisation you have studied this year to illustrate your answer.
Answer
The elements of an operations management system include inputs, processes, and outputs. Inputs refer to the resources required, such as materials and labor. For instance, Rip Curl, a T-shirt manufacturer, utilizes cotton as an input. The processes involve transforming these inputs into finished products; at Rip Curl, this would include cutting, sewing, and printing. Finally, outputs are the finished T-shirts delivered to customers, illustrating a well-integrated operations management system.