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Dave Rodgers, Manager of the Marketing Division at Hume and Weston Ltd, has been called by the Human Resources Manager, Ms - VCE - SSCE Business Management - Question 1 - 2005 - Paper 1
Question 1
Dave Rodgers, Manager of the Marketing Division at Hume and Weston Ltd, has been called by the Human Resources Manager, Ms. Wilson, to explain the high number of rec... show full transcript
Worked Solution & Example Answer:Dave Rodgers, Manager of the Marketing Division at Hume and Weston Ltd, has been called by the Human Resources Manager, Ms - VCE - SSCE Business Management - Question 1 - 2005 - Paper 1
Step 1
Define the following terms
Answer
i. Staff Absenteeism: Staff absenteeism refers to the phenomenon when employees are away from work due to illness or job dissatisfaction. The typical approach to measuring this is through the number of days an employee is absent, which can indicate the overall level of employee satisfaction within an organization.
ii. Corporate Culture: Corporate culture represents the shared values and beliefs that characterize an organization. It manifests through the interactions between staff and management and is reflected in the policies, procedures, and unwritten rules that guide how members of the organization behave.
Step 2
Explain how two of the key management roles (planning, organising, leading and controlling) could be used by Ms Wilson in her position as Human Resources Manager.
Answer
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Planning: Ms. Wilson can use planning to identify the underlying issues contributing to the high resignations. By conducting surveys or analyzing employee feedback, she can define clear objectives to create a workplace environment that fosters belonging and support.
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Organising: In her role, Ms. Wilson can organize resources and align them with the company’s objectives. This may involve improving communication channels within teams and ensuring that managerial support is structured effectively, thus addressing issues related to staff absenteeism and job dissatisfaction.