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WCTV Cleaning Services provides cleaning and maintenance services for homes and businesses - VCE - SSCE Business Management - Question 4 - 2021 - Paper 1
Question 4
WCTV Cleaning Services provides cleaning and maintenance services for homes and businesses. The business operates 30 branches across Australia. Outline the three ke... show full transcript
Worked Solution & Example Answer:WCTV Cleaning Services provides cleaning and maintenance services for homes and businesses - VCE - SSCE Business Management - Question 4 - 2021 - Paper 1
Step 1
Outline the three key elements of the operations system.
Answer
The three key elements of the operations system are:
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Inputs: These are the resources required to deliver a service or product. For WCTV Cleaning Services, inputs include cleaning supplies, equipment like vacuum cleaners, and the workforce of cleaners.
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Processes: This refers to the activities or methods used to transform inputs into outputs. In WCTV Cleaning Services, this could involve scheduling cleaning jobs, training staff, and managing logistics to ensure timely service delivery.
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Outputs: These are the final products or services delivered to the customers. For WCTV, the output is the cleaning and maintenance services provided to both residential and commercial clients.
Step 2
Apply one of these elements to WCTV Cleaning Services.
Answer
Using Inputs in the context of WCTV Cleaning Services:
WCTV Cleaning Services relies heavily on inputs to maintain quality service across its 30 branches. The company uses high-quality cleaning supplies and equipment to ensure efficiency and effectiveness in their cleaning processes. Additionally, employing well-trained staff is crucial as they are the primary drivers of service delivery. By investing in quality inputs, WCTV can enhance customer satisfaction and ensure consistency in service, which is vital for their brand reputation in the competitive cleaning industry.