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WCTV Cleaning Services provides cleaning and maintenance services for homes and businesses - VCE - SSCE Business Management - Question 4 - 2021 - Paper 1
Question 4
WCTV Cleaning Services provides cleaning and maintenance services for homes and businesses. The business operates 30 branches across Australia. Outline the three ke... show full transcript
Worked Solution & Example Answer:WCTV Cleaning Services provides cleaning and maintenance services for homes and businesses - VCE - SSCE Business Management - Question 4 - 2021 - Paper 1
Step 1
Outline the three key elements of the operations system
Answer
The three key elements of the operations system are:
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Inputs: These include the resources used in the production process, such as materials, labor, and technology. For WCTV Cleaning Services, inputs can include cleaning equipment, supplies (like detergents and vacuum cleaners), and the workforce (cleaners and managers).
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Processes: This refers to the activities that transform inputs into outputs. In WCTV Cleaning Services, the processes involve scheduling cleaning tasks, assigning staff to clients, and performing cleaning tasks to ensure customer satisfaction.
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Outputs: These are the final products or services delivered to customers. For WCTV Cleaning Services, the outputs are the comprehensive cleaning services provided to homes and businesses across Australia.
Step 2
Apply one of these elements to WCTV Cleaning Services
Answer
Focusing on Processes, WCTV Cleaning Services employs a systematic approach to ensure that each cleaning job is executed efficiently. By using a software tool for scheduling and task assignment, they can optimize labor utilization and ensure that all resources are effectively managed. This not only enhances productivity but also improves service quality, leading to higher customer satisfaction and retention.