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Glass Transport is a long-established bulk transport provider, which has recently taken a decision to invest in becoming a national parcel delivery service - VCE - SSCE Business Management - Question 2 - 2012 - Paper 1
Question 2
Glass Transport is a long-established bulk transport provider, which has recently taken a decision to invest in becoming a national parcel delivery service. The oppo... show full transcript
Worked Solution & Example Answer:Glass Transport is a long-established bulk transport provider, which has recently taken a decision to invest in becoming a national parcel delivery service - VCE - SSCE Business Management - Question 2 - 2012 - Paper 1
Step 1
Discuss an appropriate management structure for Ms Glass’s expanding business.
Answer
For Glass Transport's expansion into parcel delivery, an appropriate management structure could be a divisional structure. This structure allows employees to be grouped according to the specific tasks they perform, which promotes specialization and increases efficiency. It can also accommodate different types of services, offering flexibility and a clearer line of authority.
Additionally, having diversified divisions for parcel delivery and bulk transport ensures that the distinct needs of each service line are met. This structure minimizes potential overlaps and conflicts while promoting economies of scale as operations grow. Furthermore, it can foster cooperation among departments while allowing for responsiveness to market changes.
Step 2
Identify two characteristics of this management style, and explain one advantage and one disadvantage of using this style.
Answer
The consultative management style, which Ms Glass favors, is characterized by:
- Two-way communication: Employees are encouraged to provide feedback and share their opinions on decisions before these decisions are finalized.
- Participative decision-making: While the final decision rests with the manager, employee input is considered, making it a collaborative process.
Advantage: This style can lead to enhanced employee morale and commitment, as staff members feel valued and heard.
Disadvantage: It may be time-consuming, as gathering input and opinions from staff can delay decision-making.
Step 3
Define each role and explain how the use of these roles will contribute to her new national parcel delivery service.
Answer
Organising: This is the process of arranging the organization's resources to achieve its objectives. For Ms Glass, this will mean structuring teams effectively and ensuring the right resources are in place for the new parcel delivery service.
Leading: This involves influencing and motivating staff to achieve organizational goals. Ms Glass will need to lead by setting a strong vision for the parcel service and inspiring her team to deliver quality service.
Controlling: This role includes monitoring and evaluating performance. Ms Glass must track service delivery against standards and make adjustments as necessary to ensure customer satisfaction and operational effectiveness.
Utilizing these roles effectively will help align her team’s efforts with the company’s goals and enhance the overall success of the new service.
Step 4
Describe Locke’s theory of motivation and explain how Ms Glass could use this theory to motivate staff.
Answer
Locke’s theory of motivation, also known as the goal-setting theory, posits that specific and challenging goals, combined with appropriate feedback, can lead to higher performance. The theory emphasizes the importance of setting clear, attainable objectives that align with employees’ capabilities.
Ms Glass can leverage this theory by establishing clear performance targets for her staff in the new parcel delivery service, encouraging them to engage with their roles actively. She should provide regular feedback and recognize achievements, fostering a motivated work environment that aligns individual goals with the overall objectives of the service.