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Jenna owns and manages a small printing business that has experienced problems with employees, including staff absenteeism - VCE - SSCE Business Management - Question 4 - 2022 - Paper 1
Question 4
Jenna owns and manages a small printing business that has experienced problems with employees, including staff absenteeism. One employee has submitted a grievance to... show full transcript
Worked Solution & Example Answer:Jenna owns and manages a small printing business that has experienced problems with employees, including staff absenteeism - VCE - SSCE Business Management - Question 4 - 2022 - Paper 1
Step 1
Outline a process that could occur during the grievance procedure.
Answer
The grievance procedure typically involves several important steps. First, the employee would express their concerns directly to the human resources manager about their increased working hours. This step is crucial as it allows for communication of the issue.
Next, the human resources manager would investigate the complaint by gathering relevant information from both the employee and the management perspective. This may include reviewing company policies related to working hours, as well as any previous grievances related to the same matter.
Following the investigation, a meeting could be scheduled where both parties can discuss the issue. Here, the human resources manager would facilitate the discussion aiming to reach a resolution. If an agreement cannot be reached, the final step might involve referring the grievance to mediation or arbitration, where a neutral third party could assist in resolving the dispute.
Step 2
Analyse the effect that increased staff absenteeism may have on Jenna’s ability to achieve one business objective.
Answer
Increased staff absenteeism can significantly hinder Jenna’s ability to achieve business objectives, particularly those related to productivity and customer satisfaction. With employees frequently absent, the workload on remaining staff may increase, leading to potential burnout and further absenteeism.
For example, if the business's objective is to meet customer deadlines for printing orders, absenteeism can result in delays in production. This not only affects the ability to deliver products on time but also damages the business's reputation.
Moreover, increased absence often leads to a decrease in morale among employees, as remaining workers may feel overwhelmed. This can create a negative workplace environment, ultimately impacting Jenna’s overall business performance and ability to achieve strategic goals.