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Golden Steel Ltd has experienced a large increase in the number of industrial accidents over the past year - VCE - SSCE Business Management - Question 2 - 2006 - Paper 1
Question 2
Golden Steel Ltd has experienced a large increase in the number of industrial accidents over the past year. This has resulted in long-term absences from the workplac... show full transcript
Worked Solution & Example Answer:Golden Steel Ltd has experienced a large increase in the number of industrial accidents over the past year - VCE - SSCE Business Management - Question 2 - 2006 - Paper 1
Step 1
Identify and explain two key management roles Judy Wang could use to assist in implementing the new policy.
Answer
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Facilitator of Training: Judy Wang can take on the role of a facilitator by organizing training sessions for staff to educate them on the new policy regarding 'Handling and Maintenance of Dangerous Materials'. This training will ensure that all employees understand the procedures and protocols associated with handling these materials safely, reducing the likelihood of accidents.
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Change Agent: As a Change Agent, Judy Wang can help in managing the transition to the new policy by ensuring effective communication between staff and management. She can gather feedback on the policy's implementation and address any concerns, helping to create a more inclusive environment where employees feel supported during the change.
Step 2
Outline two operations management strategies Jim Smart can use to improve operations.
Answer
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Facility Layout Design: Jim Smart could implement a facility layout design strategy. This involves organizing workstations based on the similarity of functions. By grouping materials and activities efficiently, the chances of accidents can be reduced, and operations can become more streamlined.
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Technology Utilization: Another strategy could involve the integration of technology, such as robotics, to reduce the manual handling of dangerous materials. Adopting robotic assistance may minimize human errors and enhance operational safety.
Step 3
Discuss the relationship between a quality strategy and business competitiveness.
Answer
A robust quality strategy directly enhances business competitiveness by ensuring products and services meet or exceed customer expectations. Businesses that implement Total Quality Management (TQM) foster a culture focused on continuous improvement. This not only leads to higher customer satisfaction but also increases operational efficiency, thereby reducing costs and improving profitability. In today's competitive market, businesses known for high quality can differentiate themselves from competitors, leading to greater market share.
Step 4
Explain the elements of an operations management system. Use an example from an organisation you have studied this year to illustrate your answer.
Answer
The elements of an operations management system include:
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Inputs: These are the resources required for production, such as materials, labor, and technology. For instance, a company like Ford utilizes various raw materials and components to manufacture vehicles.
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Processes: This refers to the procedures and methods employed to transform inputs into outputs. In the case of Ford, the assembly line process allows for the efficient production of automobiles.
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Outputs: These are the final products or services delivered to customers. Ford's output comprises the finished vehicles provided to consumers. The operations management system ensures that inputs are effectively transformed into quality outputs, leading to customer satisfaction.