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KEJ's Cafe employs seven casual staff - VCE - SSCE Business Management - Question 3 - 2022 - Paper 1
Question 3
KEJ's Cafe employs seven casual staff. These staff are scheduled to work according to a weekly roster. a. KEJ's Cafe is a service business. Describe one characte... show full transcript
Worked Solution & Example Answer:KEJ's Cafe employs seven casual staff - VCE - SSCE Business Management - Question 3 - 2022 - Paper 1
Step 1
Describe one characteristic of the operations system of a service business.
Answer
One characteristic of the operations system of a service business is that it heavily relies on customer involvement. Unlike manufacturing businesses, where the operations system may focus more on the production processes and efficiency, service businesses such as KEJ's Cafe prioritize customer interaction and satisfaction. This means that in KEJ's Cafe’s operations system, the delivery of services is directly influenced by customer feedback and preferences, requiring staff to adapt their service approach to meet individual customer needs.
Step 2
Justify the use of Senge’s Learning Organisation during the period of change at Blartem Clothing.
Answer
The application of Senge’s Learning Organisation framework is beneficial for Blartem Clothing during its period of change because it emphasizes the importance of a supportive learning environment that promotes continuous improvement among employees. One significant advantage is that it encourages a collaborative culture where employees can share insights and strategies to adapt to changes effectively. By fostering open communication and feedback mechanisms, Blartem Clothing can better align its operations with market demands, improving overall efficiency and adaptability. Moreover, Senge's principles help employees develop a long-term vision for the company, which is essential in navigating challenges associated with change.