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Staff turnover at White Sands, a major Queensland resort island, has been cut dramatically because of innovative personnel strategies - VCE - SSCE Business Management - Question 1 - 2007 - Paper 1
Question 1
Staff turnover at White Sands, a major Queensland resort island, has been cut dramatically because of innovative personnel strategies. These strategies were introduc... show full transcript
Worked Solution & Example Answer:Staff turnover at White Sands, a major Queensland resort island, has been cut dramatically because of innovative personnel strategies - VCE - SSCE Business Management - Question 1 - 2007 - Paper 1
Step 1
Define these terms.
Answer
Induction program
An induction program refers to a formal process of introducing new employees to an organization. This involves familiarizing them with the staff culture, providing an overview of the organizational structure, and outlining the systems, practices, and policies that govern the workplace. An effective induction program ensures that employees feel welcomed and understand their role within the organization, which can enhance job satisfaction and retention.
Best practice
Best practice involves identifying the most efficient and effective way to perform a task or activity within an organization. It requires organizations to analyze successful methods used in the industry and adopt those procedures that lead to optimal performance. In relation to White Sands, best practices would include those strategies that enhance employee engagement, operational efficiency, and customer satisfaction.
Step 2
Identify two characteristics of large-scale organisations.
Answer
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Employs more than 200 people: A hallmark of large-scale organizations is their workforce size, often comprising hundreds or thousands of employees. This significant labor capacity allows organizations to operate on larger scales and manage a wide range of functions.
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Significant total assets: Large-scale organizations have substantial financial and physical resources, enabling them to invest in technology, infrastructure, and other critical assets necessary for extensive operations.
Step 3
Outline and justify two human resource strategies that could be used by Wendy Howard to recruit the best applicants for White Sands.
Answer
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Job Descriptions: Writing precise job descriptions is crucial. Job descriptions should clearly outline the qualifications, skills, and experience needed for each position at White Sands. By providing potential applicants with a detailed job description, Wendy can attract candidates who not only meet the criteria but also align with the organization's culture and values, improving the chances of a good fit.
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Targeted Recruitment Campaigns: Launching targeted recruitment campaigns can help Wendy reach potential candidates who possess the specific skill sets required for the roles at White Sands. This can include advertising in industry-specific forums and universities with relevant programs or offering referral bonuses to current employees who successfully recommend suitable candidates. This approach helps to ensure that the recruitment process draws in high-quality applicants who are passionate about working in the hospitality industry.
Step 4
Discuss the relationship between performance appraisals and training.
Answer
Performance appraisals and training are closely linked processes within an organization. Performance appraisals assess employees' strengths and weaknesses, identifying areas where they excel and where they need improvement. Based on these assessments, appropriate training programs can be designed to address specific skill gaps.
For instance, if an appraisal reveals that an employee struggles with customer service skills, targeted training initiatives can be implemented to enhance these abilities. Thus, performance appraisals not only provide a snapshot of an employee's current capabilities but also serve as a basis for ongoing professional development through targeted training.