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Alex is the manager of a large gaming store - VCE - SSCE Business Management - Question 5 - 2021 - Paper 1
Question 5
Alex is the manager of a large gaming store. The business sells games for gaming consoles. Alex has recently been informed that the store has been sold to a multina... show full transcript
Worked Solution & Example Answer:Alex is the manager of a large gaming store - VCE - SSCE Business Management - Question 5 - 2021 - Paper 1
Step 1
Identify one stakeholder group that might resist these changes at the gaming store. Describe one low-risk strategy that could be used to overcome resistance to the changes from this stakeholder group.
Answer
One stakeholder group that might resist the changes is the employees. The changes brought about by the sale of the business, including job retrenchments, can create uncertainty and fear among the staff. A low-risk strategy to overcome resistance from this group could be effective communication. By keeping employees informed about the changes, explaining the reasons behind the retrenchments, and providing reassurances regarding their roles, Alex can help reduce anxiety and foster an environment of trust. Additionally, engaging employees in discussions and decision-making processes about the transition can empower them and minimize resistance.
Step 2
Explain how two of the following management strategies might be used to respond to the data that is shown in the case study: increased investment in technology.
Answer
Increased investment in technology can be employed to enhance operational efficiency and improve customer service. For example, investing in updated gaming systems and improved customer relationship management software can streamline processes, allowing for quicker service and reduced wait times for customers, ultimately improving satisfaction and retention rates.
Step 3
Explain how two of the following management strategies might be used to respond to the data that is shown in the case study: change in management skills.
Answer
Changing management skills involves providing training to managers to better handle the transition and improve team motivation. For instance, training in change management can equip managers with techniques to support their teams during the transition, ensuring that they can address employee concerns effectively and maintain morale.