Discuss the likely impacts on guests of receiving emails to confirm all their bookings with Walt Disney World. - Edexcel - GCSE Business - Question 9 - 2018 - Paper 1
Question 9
Discuss the likely impacts on guests of receiving emails to confirm all their bookings with Walt Disney World.
Worked Solution & Example Answer:Discuss the likely impacts on guests of receiving emails to confirm all their bookings with Walt Disney World. - Edexcel - GCSE Business - Question 9 - 2018 - Paper 1
Step 1
Impact on Guest Assurance
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Answer
Receiving confirmation emails can significantly enhance guests' assurance regarding their bookings. By having all their reservations documented, guests can easily verify their plans without any uncertainty. This alleviates stress and promotes confidence in the travel arrangements.
Step 2
Communication of Details
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Answer
Emails act as a reliable source of communication detailing important information such as booking dates, times, and additional services. This helps guests to prepare appropriately for their visit, ensuring that they have all necessary details at their fingertips.
Step 3
Reduction of Errors
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Answer
Email confirmations help reduce errors that might occur in verbal communication during the booking process. They provide a clear and written record of the agreed-upon details, which guests can reference when needed.
Step 4
Environmental Concerns
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On a broader scale, the reliance on electronic confirmations can have environmental implications. By minimizing paper usage, guests may feel they are contributing to sustainability efforts, which can positively influence their overall experience and perception of the brand.