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The manager of a petrol station uses on-the-job training to train new employees - OCR - GCSE Business - Question 3 - 2021 - Paper 1
Question 3
The manager of a petrol station uses on-the-job training to train new employees. Which one of the following is a disadvantage of using on-the-job training to train ... show full transcript
Worked Solution & Example Answer:The manager of a petrol station uses on-the-job training to train new employees - OCR - GCSE Business - Question 3 - 2021 - Paper 1
Step 1
Which one of the following is a disadvantage of using on-the-job training to train three new sales assistants?
Answer
The correct answer is B: Motorists may experience lower standards of customer service.
When utilizing on-the-job training, new employees might take time to learn the necessary skills and procedures. During this training period, their effectiveness may not match that of trained staff, leading to lower service standards. This is particularly significant in a petrol station environment, where quick and efficient service is critical for customer satisfaction.