GCSE OCR Business Quality of goods and services: a) (i) Explain one reason why qu

Question

a) (i) Explain one reason why quality is important to a business in the production of goods.

Quality is essential for a business because it helps to maintain customer satisfaction and loyalty. High-quality products can lead to repeat purchases, as customers are more likely to trust and choose a brand that consistently delivers quality.

(ii) JLP's electrical department staff have good product knowledge. Analyse one positive impact this has on the quality of JLP's customer service.

Having knowledgeable staff allows JLP to provide informed recommendations to customers, which can lead to better customer experiences and increased sales. Customers are more likely to feel confident in their purchases when assisted by well-informed employees.

b) Explain one role of procurement within JLP.

One role of procurement is to identify high-quality suppliers. This ensures that JLP receives goods that meet high standards, contributing positively to their reputation and customer satisfaction.

c) Explain two possible advantages to JLP of using e-commerce.

1. Expanding market reach allows JLP to attract customers beyond geographical limitations.
2. Reduced operational costs through avoiding expenses associated with physical storefronts.

d) (i) Identify two factors that affect the supply decisions made by a business.

1. Reliability of suppliers.
2. Prices of supplies.

a) (i) Explain one reason why quality is important to a business in the production of goods - OCR - GCSE Business - Question 16 - 2020 - Paper 1

Worked Solution & Example Answer:a) (i) Explain one reason why quality is important to a business in the production of goods - OCR - GCSE Business - Question 16 - 2020 - Paper 1

Explain one reason why quality is important to a business in the production of goods.

Analyse one positive impact this has on the quality of JLP's customer service.

Explain one role of procurement within JLP.

Explain two possible advantages to JLP of using e-commerce.

Identify two factors that affect the supply decisions made by a business.

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