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QT Homeware Ltd manufactures small kitchen appliances - OCR - GCSE Business - Question 5 - 2022 - Paper 1
Question 5
QT Homeware Ltd manufactures small kitchen appliances. The company has recently received a number of emails complaining that its kettles leak. Which of the followin... show full transcript
Worked Solution & Example Answer:QT Homeware Ltd manufactures small kitchen appliances - OCR - GCSE Business - Question 5 - 2022 - Paper 1
Step 1
D) Physically test every hundredth kettle to ensure it is watertight
Answer
To effectively address the complaint about leaking kettles, the most proactive approach would be to physically test every hundredth kettle to ensure that it is watertight. This method directly verifies the quality of the product before it reaches the customer, potentially reducing further complaints and improving customer satisfaction.
Options A, B, and C either provide temporary solutions or do not directly address the underlying issue of leakage. Including a cloth might alleviate immediate concerns but does not resolve the leak itself. A promotional campaign does not solve the problem and may mislead customers into thinking the issue is being addressed. Meeting production workers to discuss cost reductions may also not focus on the critical quality assurance aspect necessary to prevent leaks in the kettles. Therefore, option D is the most suitable choice for QT Homeware Ltd.