Scottish Highers Administration and IT Workplace Legislation: 1. Describe possible solutions t

Question

1. Describe possible solutions to the health and safety issues identified in the information provided.

The Mystery Shopper

Having booked a holiday online with a national travel agency, Alice had to pay the first instalment in person at the local branch. Waiting in a long queue she gazed about the office noticing how run-down and shabby it seemed. There were piles of paper on the staff desk and on the floor. Staff had cups of coffee at their desks and there was a puddle of spilt coffee in the middle of the floor. A small child, bored with waiting, was running around and almost tripped over one cables causing an upset customer files to fall off a desk. The staff member at the desk swore loudly and shouted at the child resulting in an angry exchange between the child’s mum. Other customers were upset by the argument and even filmed it on their phones.

Fifteen minutes after entering, Alice was eventually served. She gave her booking reference number only to be informed that there was nothing on the computer system about her booking. Whilst the member of staff went to speak to their manager, Alice spent her time reading other customers’ holiday experiences.

On leaving the premises Alice noticed the customer who had been filming was standing outside writing in a notebook.

1. Describe possible solutions to the health and safety issues identified in the information provided - Scottish Highers Administration and IT - Question 1 - 2019

Worked Solution & Example Answer:1. Describe possible solutions to the health and safety issues identified in the information provided - Scottish Highers Administration and IT - Question 1 - 2019

Fire exit needs to be immediately unblocked as contravenes fire safety regulations

Boxes need to be removed to create a clutter-free space

Cables need to be relocated to prevent tripping hazards

Staff need to be trained in customer relations to prevent conflict

Ventilation issues need to be addressed

Poor lighting should be improved with adequate light sources

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