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Outline 3 strategies that should be covered at the travel agent’s staff meeting to ensure compliance with the General Data Protection Regulation (GDPR). - Scottish Highers Administration and IT - Question 3 - 2019
Question 3
Outline 3 strategies that should be covered at the travel agent’s staff meeting to ensure compliance with the General Data Protection Regulation (GDPR).
Worked Solution & Example Answer:Outline 3 strategies that should be covered at the travel agent’s staff meeting to ensure compliance with the General Data Protection Regulation (GDPR). - Scottish Highers Administration and IT - Question 3 - 2019
Step 1
Staff should not repeat confidential data/information when talking on the phone to customers, ask customer to repeat the numbers.
Answer
To ensure confidentiality, staff must avoid discussing personal information over the phone. In cases where sensitive data needs to be confirmed, employees should request that customers repeat the information themselves, rather than verbalizing it.
Step 2
Staff should take time between customers to tidy away any documents.
Answer
Employees should allocate time after each customer interaction to clear their workspace of any documents that contain personal information. This minimizes the risk of unauthorized access to sensitive data by ensuring that all documents are stored securely after use.
Step 3