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Justify the use of each of the following quality measures in the production process: - Quality control - Quality assurance - Benchmarking. - Scottish Highers Business Management - Question b - 2022
Question b
Justify the use of each of the following quality measures in the production process: - Quality control - Quality assurance - Benchmarking.
Worked Solution & Example Answer:Justify the use of each of the following quality measures in the production process: - Quality control - Quality assurance - Benchmarking. - Scottish Highers Business Management - Question b - 2022
Step 1
Quality control
Answer
Quality control is critical in the production process as it involves systematic checks at the initial and final stages of production. This ensures that faulty goods do not reach customers, preserving the company's reputation and customer satisfaction. Additionally, regular quality inspections help maintain a consistent production schedule by avoiding interruptions that could arise from defects.
Step 2
Quality assurance
Answer
Quality assurance focuses on preventing problems before they occur. It involves identifying issues as soon as possible to ensure a smoother production process. By addressing potential faults early on, there's a greater possibility to recycle or rework the affected products, minimizing waste and enhancing overall efficiency.
Step 3
Benchmarking
Answer
Benchmarking serves to compare an organization's products and processes against those of leading competitors in the market. This measure not only ensures that the product quality meets or exceeds that of the market leader but also encourages continuous improvement by adopting superior methods. Furthermore, benchmarking helps identify areas for enhancement, fostering a culture of excellence.