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With reference to the case study, discuss the methods used by BT to train its staff. - Scottish Highers Business Management - Question c - 2018
Question c
With reference to the case study, discuss the methods used by BT to train its staff.
Worked Solution & Example Answer:With reference to the case study, discuss the methods used by BT to train its staff. - Scottish Highers Business Management - Question c - 2018
Step 1
BT Apprenticeship Scheme
Answer
BT has implemented an Apprenticeship Scheme which enables staff to gain professional qualifications that are directly relevant to their job roles. This method not only provides practical experience but also combines theoretical knowledge, ensuring that employees are well-equipped to handle their responsibilities during training. Apprentices are supported throughout this process, often receiving guidance from experienced members, which enhances their learning experience.
Step 2
BT Academy/Off-the-Job Training
Answer
Another critical method used by BT is the provision of off-the-job training through the BT Academy. This training is tailored to the organization's needs, ensuring that the content is relevant to the roles employees occupy. Delivered by specialists, the training enables employees to acquire skills that may not be readily available in their current work environment. Furthermore, this approach is designed to positively influence productivity, as employees are more likely to become effective in their roles post-training.