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Context | ● By 2040 India is expected to be the 2nd largest economy in the world Why is so much work outsourced to India: ● Many Indian citizens are fluent English speakers ○ ∴ more appealing than other countries to set up call centres as population can speak English and its cheap ● Broadband capacity is very high in Bangalore |
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Costs | ● Some workers report that they are exploited ● The work can be very repetitive ● Business often conducted at night due to the difference in time-zones between India and consumer locations ● The gap between the rich and the poor has widened ● India has more billionaires than the UK, but also has approx 90 million in extreme poverty |
Benefits | ● The call centre workers earn good middle class wages (by Indian standards) ○ More spending in nightclubs, shopping malls etc ● Indian outsourcing companies have become v. profitable |
India In Global Manufacturing
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