You sent this text message to a friend asking for consumer advice. She advised you to email the company with your complaint. Write an email to the company ensuring the following information is included: I bought a pair of runners online and they were damaged when they arrived. What will I do? (ii) Name one agency that could assist you if you need further support. State one function of this agency.

Junior Cycle Business Studies Consumer Agencies: You sent this text message to a

You sent this text message to a friend asking for consumer advice - Junior Cycle Business Studies - Question 16 - 2019

Question 16

You sent this text message to a friend asking for consumer advice. She advised you to email the company with your complaint. Write an email to the company ensuring ... show full transcript

Worked Solution & Example Answer:You sent this text message to a friend asking for consumer advice - Junior Cycle Business Studies - Question 16 - 2019

Step 1

Write an email to the company ensuring the following information is included:

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Answer

Subject: Complaint Regarding Damaged Runners

Dear Customer Service,

I hope this message finds you well. I am writing to express my concern regarding my recent order of runners purchased online. Unfortunately, upon their arrival, I found that they were damaged. I would appreciate your guidance on how to proceed with this issue, including options for a refund or replacement.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards, [Your Name] [Your Contact Information]

Step 2

Name one agency that could assist you if you need further support.

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Answer

Agency: Competitions and Consumer Protection Commission (CCPC)

Step 3

State one function of this agency.

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Answer

Function: Provide information and education to consumers about their consumer rights.

You sent this text message to a friend asking for consumer advice - Junior Cycle Business Studies - Question 16 - 2019

Worked Solution & Example Answer:You sent this text message to a friend asking for consumer advice - Junior Cycle Business Studies - Question 16 - 2019

Write an email to the company ensuring the following information is included:

Name one agency that could assist you if you need further support.

State one function of this agency.

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